Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you sign up for or use Hippozino. We respect your privacy and aim to be clear about the types of data we gather, why we collect it and the options you have to manage your information.

Types of data we collect

We collect several categories of information to provide and improve our services, process payments and verify accounts. This includes personal data, technical data and transactional records.

Personal data

Personal data includes information you provide when registering or contacting support, such as your name, date of birth, address, email and phone number. We may also collect identity documents for account verification and anti-fraud checks where required.

Technical data

Technical data covers device and connection details, IP address, browser type, operating system, device identifiers and usage data such as pages visited, game activity and timestamps. This data helps us secure accounts and optimise site performance on desktop and mobile.

Transactional data

Transactional data includes your payment details, deposit and withdrawal history, game stakes and win/loss records. We store payment method references and transaction identifiers to process payments and comply with financial controls.

How we use your information

We use your data to create and manage accounts, process deposits and withdrawals, perform identity checks, prevent fraud, provide customer support and comply with legal obligations. We also use aggregated and anonymised data to analyse trends and improve site features.

Data protection practices

We protect personal information with technical and organisational measures designed to reduce the risk of unauthorised access, disclosure or loss. This includes secure storage, access controls and industry-standard encryption for sensitive transmissions. Only authorised personnel and third-party service providers with a need-to-know may access personal data.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions, and collect analytics. Third-party providers may place cookies for analytics and advertising purposes. You can manage cookie settings through your browser or device, though disabling certain cookies may affect site functionality.

User rights

Where applicable under law, you may have rights to access, correct or restrict processing of your personal data, and to request portability. You can also object to direct marketing and ask us to stop processing your data in certain circumstances. We will respond to legitimate requests in line with applicable privacy laws.

Access, correction and deletion

If you want to access, update or delete your personal information, contact us at [email protected]. We will verify your identity before acting on requests to protect account security. Some data may be retained where required for legal, tax or regulatory purposes.

Information sharing and third parties

We may share information with payment processors, identity verification and fraud prevention providers, analytics vendors and other partners who process data on our behalf. We also share data when required by law or to protect rights and safety. We require partners to protect data according to contractual safeguards.

Privacy policy updates

We may update this policy from time to time. Changes will be posted here with the date of the last revision. Continued use of our services after updates indicates acceptance of the revised terms.